What are the key technology areas Ramco Systems will be focusing on in 2020? With this, Ramco focused on utilizing AI and ML-based algorithms to help organisations match the needs of changing business landscape. Our focus was on moving from Passive ERP (enterprise resource planning) to an Active ERP era, where systems could alert users on anomalies in data; reduce data entry by defaulting values or even pre-populating fields based on historical data through Smart Fill phrases, and so on. We have been leveraging behavioural analysis and prediction to reduce data entry and train the model to arrive at quick predictions. Also, with voice and chatbots becoming mainstream for customer/ employee engagement, UIs (user interfaces) have become passé, as we are witnessing users carry out transactions by chatting with the bot.